Shipping & Returns

Shipping & Returns Policy

At Panacea Nutrivit, we are committed to delivering fresh, high-quality nutraceutical products safely to your doorstep to support your daily health and wellness goals.

Shipping Policy

Order Processing Time: Orders are typically processed and packed within 24 to 48 business hours after payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day.
Delivery Timelines:
- Metro cities: 2 to 4 business days.
- Rest of India: 4 to 7 business days depending on location and courier accessibility.
Shipping Charges: Standard shipping rates and any free shipping thresholds are clearly calculated and displayed at checkout before order finalization.
Order Tracking: Once your package is dispatched, a tracking ID and courier link are shared via SMS and email so you can monitor the live delivery status.
Delivery Attempts: Courier partners typically make up to 3 delivery attempts. Please ensure accurate contact numbers and delivery addresses (including landmark and PIN code) to avoid delivery delays or return-to-origin (RTO) situations.

Return & Exchange Policy

Due to the consumable nature of dietary supplements and strict health, hygiene, and safety standards, our return policy is governed by the following guidelines:

Non-Returnable Products: Opened, unsealed, or consumed products (such as effervescent tubes, bottles, or blister packs) cannot be returned or exchanged once delivered.
Eligible Scenarios for Replacement/Refund:
- Received a physically damaged, broken, or leaking container.
- Received expired product or missing items from the package.
- Received an incorrect variant or product different from the placed order.
Reporting Window: Any damage, defect, or discrepancy must be reported within 48 hours of delivery.
Verification Process: To initiate a claim, email or message our support team with:
1. Order ID and contact details.
2. Clear photos or a brief unboxing video showing the outer shipping label and the damaged/incorrect product.

Cancellation Policy

Before Dispatch: You may request order cancellation anytime before the parcel is packed and handed over to our logistics partner. A full refund will be processed to the original payment method.
After Dispatch: Once an order is in transit with the courier, cancellations are no longer permitted.

Refund Process

Approved Refunds: Once your return/damage claim is verified and approved, refunds are credited back to the original source account (UPI, credit/debit card, or net banking) within 5 to 7 business days.
Cash on Delivery (COD) Refunds: For approved COD returns, refunds will be initiated via bank transfer (NEFT/IMPS) or UPI upon receiving verified account details from the customer.